Privacy Policy

IGNIS SCALING LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including your mobile information, when you use our services—including our website, SMS campaigns, and customer communications.

By using our services, you agree to the practices described in this policy.

We collect the following types of personal information:

• Contact details (name, email, phone number, shipping address, etc.)
• SMS opt-in status and consent records
• Purchase history and customer preferences
• Technical data such as IP address and browser type via cookies
• Any other information voluntarily submitted by you

We use your information for:

• Sending marketing and promotional SMS messages (only after you provide express consent)
• Providing customer support
• Processing orders and managing accounts
• Improving our products and website experience
• Fulfilling any legal or regulatory obligations

When you opt in to receive SMS messages from IGNIS SCALING LLC, we will send you promotional content such as discounts, product updates, or special announcements.

You may unsubscribe at any time by replying "STOP" to any SMS message. For help, reply "HELP" or contact us at [email protected].

Consent to receive messages is never a condition of purchase. All opt-ins are captured through clear and intentional actions (e.g., checking a consent box, texting a keyword, completing a sign-up form). Your opt-in and consent data is stored securely.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

You may:

• Opt out of SMS or email marketing at any time
• Request access to or correction of your data
• Request deletion of your personal data (subject to any legal obligations)
• Manage cookie preferences through your browser settings

To make a request, email us at [email protected].

Our services are not directed to children under the age of 13. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. Changes will be posted with an updated "Effective Date" at the top of the page. Please check back periodically for the latest version.